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Synthetic WOM? The Emergence of Generative Artificial Intelligence-Induced Recommendations
Journal of Computer Information Systems
Swansea University Authors: Ellie Ismagilova , Yogesh Dwivedi
Abstract
This paper examines how Generative Artificial Intelligence (GAI) influences word-of-mouth (WOM) in travel and hospitality, focusing on synthetic WOM (syWOM). It explores how GAI-driven WOM reshapes traveler interactions and decision-making in an experience-centric industry. Using a literature review...
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v2 67773 2024-09-23 Synthetic WOM? The Emergence of Generative Artificial Intelligence-Induced Recommendations 978a0722ccb70c8c3816004d8a9f1567 0000-0001-9634-194X Ellie Ismagilova Ellie Ismagilova true false d154596e71b99ad1285563c8fdd373d7 0000-0002-5547-9990 Yogesh Dwivedi Yogesh Dwivedi true false 2024-09-23 CBAE This paper examines how Generative Artificial Intelligence (GAI) influences word-of-mouth (WOM) in travel and hospitality, focusing on synthetic WOM (syWOM). It explores how GAI-driven WOM reshapes traveler interactions and decision-making in an experience-centric industry. Using a literature review and conceptual analysis approach1, this study examines the integration of GAI tools, such as ChatGPT, to enhance travel experiences. The analysis presented in this study highlights GAI's potential in inducing syWOM and its effects on traveler perceptions and behaviors. Additionally, it addresses the emerging role of GAI in WOM, emphasizing the need for further research on its impact on travel planning and engagement. This study presents a fresh view of the interaction of syWOM with GAI in travel, aiming to inform future research and practical applications of personalized traveler engagement. Journal Article Journal of Computer Information Systems WOM, generative AI, synthetic WOM, tourism, hospitality, information seeking, syWOM 0 0 0 0001-01-01 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University 2024-09-23T16:38:16.7096562 2024-09-23T16:28:55.4240109 School of Management School of Management Dušan Mladenović 1 Moein Beheshti 2 Tomaž Kolar 3 Ellie Ismagilova 0000-0001-9634-194X 4 Yogesh Dwivedi 0000-0002-5547-9990 5 |
title |
Synthetic WOM? The Emergence of Generative Artificial Intelligence-Induced Recommendations |
spellingShingle |
Synthetic WOM? The Emergence of Generative Artificial Intelligence-Induced Recommendations Ellie Ismagilova Yogesh Dwivedi |
title_short |
Synthetic WOM? The Emergence of Generative Artificial Intelligence-Induced Recommendations |
title_full |
Synthetic WOM? The Emergence of Generative Artificial Intelligence-Induced Recommendations |
title_fullStr |
Synthetic WOM? The Emergence of Generative Artificial Intelligence-Induced Recommendations |
title_full_unstemmed |
Synthetic WOM? The Emergence of Generative Artificial Intelligence-Induced Recommendations |
title_sort |
Synthetic WOM? The Emergence of Generative Artificial Intelligence-Induced Recommendations |
author_id_str_mv |
978a0722ccb70c8c3816004d8a9f1567 d154596e71b99ad1285563c8fdd373d7 |
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978a0722ccb70c8c3816004d8a9f1567_***_Ellie Ismagilova d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi |
author |
Ellie Ismagilova Yogesh Dwivedi |
author2 |
Dušan Mladenović Moein Beheshti Tomaž Kolar Ellie Ismagilova Yogesh Dwivedi |
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Journal of Computer Information Systems |
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Swansea University |
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School of Management |
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description |
This paper examines how Generative Artificial Intelligence (GAI) influences word-of-mouth (WOM) in travel and hospitality, focusing on synthetic WOM (syWOM). It explores how GAI-driven WOM reshapes traveler interactions and decision-making in an experience-centric industry. Using a literature review and conceptual analysis approach1, this study examines the integration of GAI tools, such as ChatGPT, to enhance travel experiences. The analysis presented in this study highlights GAI's potential in inducing syWOM and its effects on traveler perceptions and behaviors. Additionally, it addresses the emerging role of GAI in WOM, emphasizing the need for further research on its impact on travel planning and engagement. This study presents a fresh view of the interaction of syWOM with GAI in travel, aiming to inform future research and practical applications of personalized traveler engagement. |
published_date |
0001-01-01T16:38:14Z |
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1811001790936645632 |
score |
11.028842 |