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Online service failure and propensity to suspend offline consumption

Niall Piercy, Chris Archer-Brown

The Service Industries Journal, Volume: 34, Issue: 8, Pages: 659 - 676

Swansea University Author: Niall Piercy

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DOI (Published version): 10.1080/02642069.2014.886192

Published in: The Service Industries Journal
Published: 2014
URI: https://cronfa.swan.ac.uk/Record/cronfa21810
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College: Faculty of Humanities and Social Sciences
Issue: 8
Start Page: 659
End Page: 676