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Online service quality: Content and process of analysis

Niall Piercy

Journal of Marketing Management, Volume: 30, Issue: 7-8, Pages: 747 - 785

Swansea University Author: Niall Piercy

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DOI (Published version): 10.1080/0267257X.2013.839571

Published in: Journal of Marketing Management
Published: 2014
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College: School of Management
Issue: 7-8
Start Page: 747
End Page: 785