Journal article 513 views
The effects of perceptual processes on the measurement of service quality
Adrian Palmer,
Martin O’Neill
Journal of Services Marketing, Volume: 17, Issue: 3, Start page: 254
Swansea University Author: Adrian Palmer
Full text not available from this repository: check for access using links below.
DOI (Published version): 10.1108/08876040310474819
Abstract
The effects of perceptual processes on the measurement of service quality
| Published in: | Journal of Services Marketing |
|---|---|
| ISSN: | 0887-6045 |
| Published: |
2003
|
| Online Access: |
Check full text
|
| URI: | https://cronfa.swan.ac.uk/Record/cronfa2255 |
| College: |
Faculty of Humanities and Social Sciences |
|---|---|
| Issue: |
3 |
| Start Page: |
254 |