Journal article 244 views
The effects of perceptual processes on the measurement of service quality
Adrian Palmer,
Martin O’Neill
Journal of Services Marketing, Volume: 17, Issue: 3, Start page: 254
Swansea University Author: Adrian Palmer
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DOI (Published version): 10.1108/08876040310474819
Abstract
The effects of perceptual processes on the measurement of service quality
Published in: | Journal of Services Marketing |
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ISSN: | 0887-6045 |
Published: |
2003
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Online Access: |
Check full text
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URI: | https://cronfa.swan.ac.uk/Record/cronfa2255 |
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College: |
Faculty of Humanities and Social Sciences |
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Issue: |
3 |
Start Page: |
254 |