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The effects of perceptual processes on the measurement of service quality

Adrian Palmer, Martin O’Neill

Journal of Services Marketing, Volume: 17, Issue: 3, Start page: 254

Swansea University Author: Adrian Palmer

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DOI (Published version): 10.1108/08876040310474819

Published in: Journal of Services Marketing
ISSN: 0887-6045
Published: 2003
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URI: https://cronfa.swan.ac.uk/Record/cronfa2255
first_indexed 2013-07-23T11:50:51Z
last_indexed 2018-02-09T04:30:31Z
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spelling 2011-10-01T00:00:00.0000000 v2 2255 2011-10-01 The effects of perceptual processes on the measurement of service quality e508405c78d7aa3b6f7c3ab41a557536 Adrian Palmer Adrian Palmer true false 2011-10-01 Journal Article Journal of Services Marketing 17 3 254 0887-6045 31 12 2003 2003-12-31 10.1108/08876040310474819 COLLEGE NANME COLLEGE CODE Swansea University 2011-10-01T00:00:00.0000000 2011-10-01T00:00:00.0000000 Faculty of Humanities and Social Sciences School of Management - Business Management Adrian Palmer 1 Martin O’Neill 2
title The effects of perceptual processes on the measurement of service quality
spellingShingle The effects of perceptual processes on the measurement of service quality
Adrian Palmer
title_short The effects of perceptual processes on the measurement of service quality
title_full The effects of perceptual processes on the measurement of service quality
title_fullStr The effects of perceptual processes on the measurement of service quality
title_full_unstemmed The effects of perceptual processes on the measurement of service quality
title_sort The effects of perceptual processes on the measurement of service quality
author_id_str_mv e508405c78d7aa3b6f7c3ab41a557536
author_id_fullname_str_mv e508405c78d7aa3b6f7c3ab41a557536_***_Adrian Palmer
author Adrian Palmer
author2 Adrian Palmer
Martin O’Neill
format Journal article
container_title Journal of Services Marketing
container_volume 17
container_issue 3
container_start_page 254
publishDate 2003
institution Swansea University
issn 0887-6045
doi_str_mv 10.1108/08876040310474819
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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published_date 2003-12-31T04:27:16Z
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