Journal article 244 views
The effects of perceptual processes on the measurement of service quality
Adrian Palmer,
Martin O’Neill
Journal of Services Marketing, Volume: 17, Issue: 3, Start page: 254
Swansea University Author: Adrian Palmer
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DOI (Published version): 10.1108/08876040310474819
Abstract
The effects of perceptual processes on the measurement of service quality
Published in: | Journal of Services Marketing |
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ISSN: | 0887-6045 |
Published: |
2003
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URI: | https://cronfa.swan.ac.uk/Record/cronfa2255 |
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2011-10-01T00:00:00.0000000 v2 2255 2011-10-01 The effects of perceptual processes on the measurement of service quality e508405c78d7aa3b6f7c3ab41a557536 Adrian Palmer Adrian Palmer true false 2011-10-01 Journal Article Journal of Services Marketing 17 3 254 0887-6045 31 12 2003 2003-12-31 10.1108/08876040310474819 COLLEGE NANME COLLEGE CODE Swansea University 2011-10-01T00:00:00.0000000 2011-10-01T00:00:00.0000000 Faculty of Humanities and Social Sciences School of Management - Business Management Adrian Palmer 1 Martin O’Neill 2 |
title |
The effects of perceptual processes on the measurement of service quality |
spellingShingle |
The effects of perceptual processes on the measurement of service quality Adrian Palmer |
title_short |
The effects of perceptual processes on the measurement of service quality |
title_full |
The effects of perceptual processes on the measurement of service quality |
title_fullStr |
The effects of perceptual processes on the measurement of service quality |
title_full_unstemmed |
The effects of perceptual processes on the measurement of service quality |
title_sort |
The effects of perceptual processes on the measurement of service quality |
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e508405c78d7aa3b6f7c3ab41a557536 |
author_id_fullname_str_mv |
e508405c78d7aa3b6f7c3ab41a557536_***_Adrian Palmer |
author |
Adrian Palmer |
author2 |
Adrian Palmer Martin O’Neill |
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Journal article |
container_title |
Journal of Services Marketing |
container_volume |
17 |
container_issue |
3 |
container_start_page |
254 |
publishDate |
2003 |
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Swansea University |
issn |
0887-6045 |
doi_str_mv |
10.1108/08876040310474819 |
college_str |
Faculty of Humanities and Social Sciences |
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facultyofhumanitiesandsocialsciences |
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Faculty of Humanities and Social Sciences |
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facultyofhumanitiesandsocialsciences |
hierarchy_parent_title |
Faculty of Humanities and Social Sciences |
department_str |
School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management |
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published_date |
2003-12-31T03:05:28Z |
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1763749635695837184 |
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11.02167 |