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Reconceptualizing Integration Quality Dynamics for Omnichannel Marketing
Industrial Marketing Management, Volume: 87, Pages: 225 - 241
Swansea University Author: Yogesh Dwivedi
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DOI (Published version): 10.1016/j.indmarman.2019.12.006
Abstract
Reconceptualizing Integration Quality Dynamics for Omnichannel Marketing
Published in: | Industrial Marketing Management |
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ISSN: | 0019-8501 |
Published: |
Elsevier BV
2020
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Online Access: |
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URI: | https://cronfa.swan.ac.uk/Record/cronfa53061 |
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Keywords: |
Service quality; Integration quality; Cross-buying intention; Omnichannel marketing; PLS hierarchical model |
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College: |
Faculty of Humanities and Social Sciences |
Start Page: |
225 |
End Page: |
241 |