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Digital transparency and the usefulness for open government

Ricardo Matheus, Roel Faber Orcid Logo, Ellie Ismagilova Orcid Logo, Marijn Janssen

International Journal of Information Management, Volume: 73, Start page: 102690

Swansea University Author: Ellie Ismagilova Orcid Logo

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Abstract

Open Government efforts are criticized for providing limited value. Instead of looking at a value, we investigate the usefulness of web-based open government portals and apps. Specifically, we investigated the relationship between digital transparency and usefulness. We analyzed perceived digital tr...

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Published in: International Journal of Information Management
ISSN: 0268-4012 1873-4707
Published: Elsevier BV 2023
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa64604
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Abstract: Open Government efforts are criticized for providing limited value. Instead of looking at a value, we investigate the usefulness of web-based open government portals and apps. Specifically, we investigated the relationship between digital transparency and usefulness. We analyzed perceived digital transparency and usefulness in a survey of 112 respondents using Partial Least Square (PLS) and Structural Equation Modelling (SEM). The results show that perceived functionality, transparency, and efficiency influence usefulness but that functionality of apps and efficiency are more important than transparency. Usefulness can be created without having high levels of transparency, as the public wants answers to their questions. Apps should be designed for efficient use, as users have limited time and resources. Apps having pre-defined functional views can be useful to provide quick insight but might limit transparency by not offering other views and insights. Opening raw data using portals can provide higher levels of transparency, although more time and effort are needed to analyze. Both portals providing access to raw data and apps having pre-defined views are needed for open government and transparency as they serve other stakeholder groups and purposes.
Keywords: Open government, Open data, Websites, Transparency, Digital transparency, App design, Partial least square (PLS), Structural equation modelling (SEM)
College: Faculty of Humanities and Social Sciences
Funders: Part of this work is funded by the European Commission within the H2020 Program in the context of the project OpenGovIntelligence www.opengovintelligence.eu under grant agreement [No. 693849]. Part of this work was funded by the European Commission within the ERASMUS+ Programme in the context of the project CAP4CITY www.cap4city.eu under grant agreement [No. 598273-EPP-1–2018-1-AT-EPPKA2-CBHE-JP].
Start Page: 102690