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What Do We Know About Customer Churn Behaviour in the Telecommunication Industry? A Bibliometric Analysis of Research Trends, 1985–2019

Jishnu Bhattacharyya Orcid Logo, Manoj Kumar Dash

FIIB Business Review, Volume: 11, Issue: 3, Pages: 280 - 302

Swansea University Author: Jishnu Bhattacharyya Orcid Logo

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DOI (Published version): 10.1177/23197145211062687

Published in: FIIB Business Review
ISSN: 2319-7145 2455-2658
Published: SAGE Publications 2022
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URI: https://cronfa.swan.ac.uk/Record/cronfa67300
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first_indexed 2024-08-19T14:45:43Z
last_indexed 2024-08-19T14:45:43Z
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spelling v2 67300 2024-08-02 What Do We Know About Customer Churn Behaviour in the Telecommunication Industry? A Bibliometric Analysis of Research Trends, 1985–2019 2ec4d858ecc8857b7ceac5c14d74cc6d 0000-0002-2691-6629 Jishnu Bhattacharyya Jishnu Bhattacharyya true false 2024-08-02 CBAE Journal Article FIIB Business Review 11 3 280 302 SAGE Publications 2319-7145 2455-2658 Telecommunication; customer churn; switching behaviour; bibliometric analysis; systematic review 1 9 2022 2022-09-01 10.1177/23197145211062687 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University 2024-08-19T15:45:44.8270639 2024-08-02T14:39:16.2645435 Faculty of Humanities and Social Sciences School of Management - Business Management Jishnu Bhattacharyya 0000-0002-2691-6629 1 Manoj Kumar Dash 2
title What Do We Know About Customer Churn Behaviour in the Telecommunication Industry? A Bibliometric Analysis of Research Trends, 1985–2019
spellingShingle What Do We Know About Customer Churn Behaviour in the Telecommunication Industry? A Bibliometric Analysis of Research Trends, 1985–2019
Jishnu Bhattacharyya
title_short What Do We Know About Customer Churn Behaviour in the Telecommunication Industry? A Bibliometric Analysis of Research Trends, 1985–2019
title_full What Do We Know About Customer Churn Behaviour in the Telecommunication Industry? A Bibliometric Analysis of Research Trends, 1985–2019
title_fullStr What Do We Know About Customer Churn Behaviour in the Telecommunication Industry? A Bibliometric Analysis of Research Trends, 1985–2019
title_full_unstemmed What Do We Know About Customer Churn Behaviour in the Telecommunication Industry? A Bibliometric Analysis of Research Trends, 1985–2019
title_sort What Do We Know About Customer Churn Behaviour in the Telecommunication Industry? A Bibliometric Analysis of Research Trends, 1985–2019
author_id_str_mv 2ec4d858ecc8857b7ceac5c14d74cc6d
author_id_fullname_str_mv 2ec4d858ecc8857b7ceac5c14d74cc6d_***_Jishnu Bhattacharyya
author Jishnu Bhattacharyya
author2 Jishnu Bhattacharyya
Manoj Kumar Dash
format Journal article
container_title FIIB Business Review
container_volume 11
container_issue 3
container_start_page 280
publishDate 2022
institution Swansea University
issn 2319-7145
2455-2658
doi_str_mv 10.1177/23197145211062687
publisher SAGE Publications
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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active_str 0
published_date 2022-09-01T15:45:43Z
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score 11.0241995

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