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Journal article 427 views 103 downloads

How service quality and outcome confidence drive pre-outcome word-of-mouth / Kemefasu Ifie, Antonios Simintiras, Yogesh Dwivedi, Vasileia Mavridou

Journal of Retailing and Consumer Services, Volume: 44, Pages: 214 - 221

Swansea University Authors: Antonios Simintiras, Yogesh Dwivedi

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Published in: Journal of Retailing and Consumer Services
ISSN: 09696989
Published: 2018
Online Access: Check full text

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College: School of Management
Start Page: 214
End Page: 221