How service quality and outcome confidence drive pre-outcome word-of-mouth
| Date first appeared online | 09/07/2018 |
| DOI | 10.1016/j.jretconser.2018.07.002 |
| Authors | Simintiras A., Dwivedi Y. |
| Journal Name | Journal of Retailing and Consumer Services |
| Volume | 44 |
Documents
- MainDocumentRevisionJRCS.pdf , Book, Released under the terms of a Creative Commons Attribution Non-Commercial No Derivatives License (CC-BY-NC-ND).