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Investigation of customer churn insights and intelligence from social media: a netnographic research

Jishnu Bhattacharyya Orcid Logo, Manoj Kumar Dash

Online Information Review, Volume: 45, Issue: 1, Pages: 174 - 206

Swansea University Author: Jishnu Bhattacharyya Orcid Logo

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DOI (Published version): 10.1108/oir-02-2020-0048

Published in: Online Information Review
ISSN: 1468-4527
Published: Emerald 2021
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URI: https://cronfa.swan.ac.uk/Record/cronfa67302
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first_indexed 2024-08-19T14:22:28Z
last_indexed 2024-08-19T14:22:28Z
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spelling v2 67302 2024-08-02 Investigation of customer churn insights and intelligence from social media: a netnographic research 2ec4d858ecc8857b7ceac5c14d74cc6d 0000-0002-2691-6629 Jishnu Bhattacharyya Jishnu Bhattacharyya true false 2024-08-02 CBAE Journal Article Online Information Review 45 1 174 206 Emerald 1468-4527 27 1 2021 2021-01-27 10.1108/oir-02-2020-0048 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University 2024-08-19T15:22:30.0425369 2024-08-02T14:39:57.9517128 Faculty of Humanities and Social Sciences School of Management - Business Management Jishnu Bhattacharyya 0000-0002-2691-6629 1 Manoj Kumar Dash 2
title Investigation of customer churn insights and intelligence from social media: a netnographic research
spellingShingle Investigation of customer churn insights and intelligence from social media: a netnographic research
Jishnu Bhattacharyya
title_short Investigation of customer churn insights and intelligence from social media: a netnographic research
title_full Investigation of customer churn insights and intelligence from social media: a netnographic research
title_fullStr Investigation of customer churn insights and intelligence from social media: a netnographic research
title_full_unstemmed Investigation of customer churn insights and intelligence from social media: a netnographic research
title_sort Investigation of customer churn insights and intelligence from social media: a netnographic research
author_id_str_mv 2ec4d858ecc8857b7ceac5c14d74cc6d
author_id_fullname_str_mv 2ec4d858ecc8857b7ceac5c14d74cc6d_***_Jishnu Bhattacharyya
author Jishnu Bhattacharyya
author2 Jishnu Bhattacharyya
Manoj Kumar Dash
format Journal article
container_title Online Information Review
container_volume 45
container_issue 1
container_start_page 174
publishDate 2021
institution Swansea University
issn 1468-4527
doi_str_mv 10.1108/oir-02-2020-0048
publisher Emerald
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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active_str 0
published_date 2021-01-27T15:22:28Z
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